NATA Accredited Labs

Be accreditation-ready all year round 

Alongside your core business activities, it can be hard work keeping up with internal audits, management reviews, customer surveys and other routine quality management tasks. If you’re sick of the feeling of panic in the weeks before NATA is due on-site, perhaps it’s time to work with an experienced, dedicated, quality professional.

We can make short work of these tasks while adding value to your systems.

We offer ongoing quality management services to clients who benefit from being freed up to concentrate on their core business, knowing their system is running smoothly. We can take care of this work on your behalf, or collaborate with your staff as an add-on to your team.

Our services include:

• Done for you quality system management
• Internal audits
• Meaningful management review
• Review processes and update documents
• Customer surveys
• NATA follow-up audits
• Non-conformance investigation and follow-up

Read more about maintaining your quality system:
A minimum viable audit program
Why you need a gap analysis
3 Secrets for a successful audit program

Look forward to your next NATA assessment with confidence 

Over time, you should aim to have fewer and fewer “conditions” in your NATA assessments. The keys to this are: preparing for the assessment with a NATA preparation audit and following up effectively on issues raised. But even if you know what to do, understanding what NATA wants can be difficult.

We have extensive experience in NATA preparation audits, assessment responses and helping organisations improve their relationship with NATA over time. We guide you towards effective cause analysis and corrective actions that will fix issues raised by NATA.

Our services for NATA-accredited labs include:

• Assessment preparation audit & NATA-ready action plan 
• Assessment responses and help to address issues

*We charge a rush fee for crisis/fast turn around work.

Read more about preparing for NATA assessments:
Creeping criteria: when auditors stray
A minimum viable audit program

Learn from experienced quality professionals

Quality managers are expected to be experts in resolving complaints and incidents, responding to NATA assessments, writing procedures, managing change and report writing. On top of all those tasks, you’re expected to train internal auditors and invest in your own professional development as well.

Training is not everyone’s cup of tea. And for many managers, it detracts from focusing on your core skills. As for being mentored to be the best manager you can be, how do you know if it will be worth the time investment?

Confident auditors make a huge difference to your audit program, helping you keep it on track and gaining useful insights along the way. A confident quality manager can transform your compliance activities from just that – compliance – to an improvement program that yields real results for your organisation.

We share years of inside knowledge working with NATA and a wide range of labs to help you extend your leadership skills and build your team’s capabilities.

Our services include:

• Internal auditor training – We offer structured in-house internal audit programs to help you maximise the benefits of internal audits
• Internal auditor refresher training – 
• Quality mentoring – informal mentoring services for quality personnel or lab managers who want guidance to start reaping benefits from the quality system

Read about internal auditing:
The perils of internal auditing
Are internal auditors better than managers?

Bring your quality system into the present! 

Sometimes we live with a quality management system for so long that we can’t see the wood for the trees. Or we inherit a system that seems to have been cobbled together reactively after various NATA assessments.

However, an outdated or irrelevant system is a barrier to staff engagement and can even cause problems for NATA-accredited laboratories.

It’s important that the system fulfils key roles such as:

• Inform management when significant issues come up or worry trends are noticed
• Drive real improvements to the way the lab works
• Give staff the information they need to do their job effectively
• Escalate risks to the right people

If you’re working in a system that you know is not functioning well on a number of fronts, it can be hard to identify what needs changing first. With a full review of your quality system, including communication channels and outputs, we can help you prioritise improvement efforts.

We’ll partner with you and your management team to develop a plan to get your quality system humming. Our services include:

• Detailed quality system review
• Gap analysis versus relevant standards
• Reboot action plan

Read about effective quality systems:
How to Implement the Process Approach
Risks & opportunities in ISO 17025
Bullet-proof your laboratory accreditation